Appliance Delivery¹,Basic Installation²and Haul-Away³ Information for Refrigerators, Washers, Electric Dryers, and Electric Ranges

The home delivery service includes Basic Installation² to set up your new appliance as well as haul-away³ of your old appliance. Parts and accessories required for Basic Installation² are included. Member will receive a call, email, and/or text from a service representative to confirm appliance installation requirements and limitations. Before placing an order, please confirm that the contact information in Your Account is correct (address, email, phone) to ensure a smoother delivery process. Member must be at home during the scheduled delivery time frame.

¹Delivery: Delivery and Basic Installation are available in limited locations (not all zip codes covered) and only in the continental United States. Delivery is not available in Alaska, Hawaii, Puerto Rico and other U.S. territories or for APO or FPO addresses. Additional service fees for rescheduled delivery will apply if delivery is attempted and Member is not home or does not answer.

²Basic Installation: The delivery and installation teams are NOT authorized to perform any modifications to your home, such as carpentry, plumbing, gas or electrical work. Additional fees will apply for any installation work that exceeds the included Basic Installation service. Basic Installation may be unavailable in some locations depending on local, state, or industry codes and standards. During your home delivery appointment, the delivery and/or installation team(s) will be able to determine if any additional work and/or permits are required that exceed the Basic Installation, and you will be given a quote before agreeing to additional installation work and fees. You will be responsible for direct payment to the installer for any work exceeding the Basic Installation.

³Haul-away: The delivery service includes haul-away of your old dishwasher, if it has been uninstalled. The delivery team will not uninstall your existing dishwasher. For Dishwashers, Gas Range, Gas Dryers, and Over the Range Microwaves haul away will be provided by installation contractor (not the delivery provider).

For your safety, the delivery team CANNOT:

• Remove their shoes. They will act with care to protect the home and merchandise

• Alter property to complete a delivery except for simple door removal

• Modify existing cabinets or HVAC equipment, including alterations such as cutting into existing cabinets, walls, counter tops, etc.

• Relocate or reconnect used appliances to home utilities.

• Convert gas or propane lines

• Lift or hoist appliances over objects or through windows to complete a delivery.

• Work with or touch exposed wires, rusted or corroded shut-off valves and copper valves

• Update home to local code. If the connection points are not up to date to local code, the customer will need to hire a licensed plumber or electrician to bring the home up to code.

• Uninstall or relocate built- in appliances. Will haul away only if uninstalled before delivery and if a haul-away service was purchased with delivery. NOTE: Built-in refrigerators cannot be hauled away.

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